Billing:
Prepayment in full by check, credit card or money order in United States funds is required. Your retainer will be held in escrow until completion of the research session. Upon completion, all hourly research costs will be deducted from the deposit. Photocopy costs, postage and handling, long distance phone calls, certificate fees and correspondence costs are billed to you at the conclusion of each research session. Photocopies are $.30 (thirty cents) each, domestic phone calls are billed at $.15 (fifteen) cents per minute, overseas phone calls are billed at $.25 (twenty-five) cents per minute, and postage and handling fees are $7.00 for USPS 1st Class or Priority Envelope, $13.00 for USPS Priority Box, $15.00 for USPS Global Priority Envelope. For "Next Day" or Express, and FedEx shipments, the fee is cost of postage plus $2.00 handling. Other billed expenses will include on location sub-contracted research services and county, state or country fees for vital records certificates. You will be contacted for authorization if these costs might exceed 10% of your pre-paid deposit.

Guarantee:
We guarantee thorough and detailed work. No reputable genealogist can make any guarantee regarding the number of ancestors who can be added to your family tree. Every family is unique. Research success depends upon many factors: the common occurrence of the surname, the time period in which the couple lived, the status of records availability, and the geographic region in which the family lived. Because you are purchasing a genealogist's time and expertise, and not a tangible product, your prepaid research retainer is non-refundable.

Terms:
The use of this site, and the terms and conditions for the sale of any goods and services, is governed by ProGenealogists’s Terms of Service Agreement. By using this site you acknowledge that you have read the Terms of Service Agreement, its disclaimers and caveats, and that you accept and will be bound by the terms thereof.